Before the inception of the Packages and Products project, the background check process faced a multitude of challenges. MyBG had been utilizing several separate applications to manage various aspects of this critical process. These legacy apps lacked the modern, user-friendly interface that the company was striving to implement consistently across its portfolio. The cost of individually redesigning these outdated applications was prohibitive.

The need for a unified solution became apparent—a robust application that could seamlessly integrate multiple functions while adhering to MyBG’s newly redesigned user interface standards. This project, known as “Packages and Products,” was born out of the necessity to streamline the process of selecting background check services for businesses of all sizes.

At the core of the problem was a cumbersome and lengthy registration process. Users were required to create accounts and enter extensive information manually. Recognizing the need for efficiency, the vision was to simplify this process by allowing recruiters to assist clients by pre-filling essential data. The application would guide clients through the remaining steps, including contract approvals and package selections.

One significant challenge was that the existing system lacked a mechanism to estimate the time required to complete the process. Security regulations mandated session timeouts, adding further complexity. Users frequently faced session closures and had to go through data verification each time they resumed, causing frustration and delays.

Moreover, the lack of customization options in the legacy application posed a problem. Clients could only select products from a predefined list and were often forced to pay for unnecessary services while missing out on essential ones. Making changes after creating an order was an arduous process, requiring specialist assistance.

Customer complaints were on the rise, inundating the support center with calls, and the dropout rate was as high as 45%. The urgency to create a new, superior application was undeniable. Redesigning the existing app, MyBackground, would have caused more disruption and potential losses with current clients. The solution was to develop a successor, offering a superior experience while gradually phasing out MyBackground.

This section serves as a window into the challenges and inefficiencies of the previous system—the starting point for the Packages and Products project. As we explore the evolution of this application, you’ll witness how MyBG addressed these issues to create a more efficient, user-friendly, and customizable background check solution.